REFERENCES

Subject: Letter to the Owner:

To Whom It May Concern:

In today’s world of customer service (or customer ‘no service’ as I like to say), it is rare to come in contact with a company that not only lives up to one’s expectations, but exceeds them… you have an employee working for you, Jason (don’t know last name) who has impressed my wife and I so much thatI thought it only fitting to take the time to put down in writing what an excellent representative he is of your company.

Last year my parents had you put siding on their new home, and referred us to you. We had you replace the siding on our residence last year. There were a few issues discovered later, one being water seeping through a window, and another with a panel under the eve that was left off (and squirrels made a nest in the attic). Jason came out (a few times for the water) to resolve the issue. He was always courteous and apologetic, and was very willing to do whatever it took to get it right. On the instance of the panel left off, after the panel was put on, Jason put on his ‘exterminator hat’ and crawled in the attic and removed the deceased squirrel. All of this with a smile!

I can’t emphasize enough how pleased we have been dealing with Jason! He truly has turned us into Raving Fan’s of N.W. Siding!

Kindest Regards,
Christian DeBaldo

I’m very happy with the work on my house. can’t say enough good thrngs about both the siding crew and the painting grew. They were both outstanding!

Jason estimated the materials down to just two Hardy Planks, and two 12 inch wide Hardy Planks. That is all that was left when the job was done!

Don’t hesitate to use me as reference to the quality and timeliness of your companies work.

Thank you, Steven Hessman

You guys do great work!

Excellent crew and workmanship.

BTW – If you’re looking for a new insurance agent, give me a ring!

Paul

Jason

Your crew was great! I’ve had so many poor performers as to do with construction, it’s amazing – You folks were prompt, complete and tidy after the job!

I would recommend you to any homeowner.

As far as the painting part of the project – I have hired a man to paint the whole house – siding new/old and trim as well

Thank you
Martha Sutton

Thanks to the whole crew at Northwest Siding

Cat

Dear Gary:

I walked through the site and checked the work and am very pleased with the level of work, and the speed in which the job was completed by Jose Chavez and his crew.

I would definitely use Jose again.

Regards, Jim Cody

April 28, 2011

Northwest Siding Contractors of Eugene, Inc.
608 Startouch Dr.
Eugene, OR 97405

Dear Jason,

Please feel free to use any part of this letter on your testimonial page, etc. It’s my pleasure to tell people my first-rate experience with you and everyone at Northwest Siding. Suzanne

In the summer of 2010, I contacted three siding companies, having decided that I was finally willing to consider the cost of replacing my old, cracked, unsightly vinyl siding from the 50s. It wasn’t just a cosmetic urge. I was very concerned about how much water had gotten behind the siding, creating ever more expensive dry-rot repairs.

Of the three companies, Northwest Siding gave by far the most thorough evaluation of my house. Gary was unfailingly courteous, patient, and informative. All of my questions were answered to my complete satisfaction. The amount of time the project would take (short compared to the other two companies); the fair pricing; the experience and reputation of the company, and the pleasure of dealing with Gary made it an easy decision to choose Northwest Siding.

Jason, the on-site supervisor, always made me feel that my house was his top priority. The siding team was fantastic: incredibly hard working, respectful of my property and my garden (the latter was especially of concern since I have a lot of landscaping); polite; easy to have around. Each day they cleaned up thoroughly after themselves, neatly stacking their equipment. They were a joy to have around.

Some dry rot was found and the siding team’s capable carpenters were able to discover and weed it all out, replacing it with new lumber. That was a huge relief.

The siding team was very ingenious about dealing with several unsightly areas on my house that had extraneous wires hanging down, and ugly exposed pipes. All of these were cleverly hidden away, creating a much cleaner looking silhouette. I was grateful for their ingenuity and willingness to go the extra mile to make the house look its very best.

I was very concerned about getting the exact shade of paint. I chose yellow which is notoriously difficult, prone to fading and to being too bright. After buying and testing about 20 colors, I decided on one but only after Jason called on the top man at Sherwin Williams to match the sample I provided. And even then, knowing how concerned I was, Jason assured me that the painters would buy just enough of the color to paint one side of the house. If I wasn’t completely satisfied, they would have the color re-mixed until I was happy. This was an extraordinary gesture of cooperation and patience on Jason’s part. Again, he took great pains to consider my priority and make it his own. He never hurried me, never conveyed that anything I asked for was too much.

My choice in yellow paint was just right. The rains held off so that the house was painted by an exceptional crew. They, too, were unfailingly polite, very hardworking, a pleasure to have around, and cleaned up each day. Like the siding team, the painters were also careful to not trample my plants which I very much appreciated.

Jason had indicated that it might take some months to do the last few details on the house (some caulking, a little touch-up painting) since we were now heading into winter. There was never any surprise that the job wasn’t completely done because Jason prepared me for the time table from the beginning. That was very helpful.

My house now is one of the prettiest on the block. But I also have peace of mind from knowing that all the dry rot was removed; that moisture can no longer get in; that the best siding product was used; and that I have made the very best possible home investment which I will recoup should I ever sell the house.

To top all of that off, I had a wonderful experience throughout the house transformation. Northwest Siding’s commitment to excellence and the personal integrity and work ethic of every person involved made a major home improvement project enjoyable, even fun, instead of stressful. I cannot recommend them highly enough.

Suzanne Kirsh

Dear Gary, & Shannon

NW Siding is the best!

Thank you so much for taking care of us! No matter where, when, or what we can count on NW Siding! I not only recommend NW Siding, but I hightly recommend you!! Professional, common sense, and the general concern of your client is outstanding! Your friendliness and efficiency make a great experience.

We recommend you and your product to anyone!! You will always be satisfied!!

Thank you, Barbara & BJ O’brien

Hi Gary,

Just wanted to let you know we’re so pleased with the job your team did. We really appreciate the attention to detail, including the prep and clean up afterward, as well as the quality control check that Jayson did after the job was finished. The color palette we chose transformed our house but the transformation was also of course due to the quality work of your team.

We’ve received a lot of compliments and we readily share that we used NW Siding.

Thanks again.

Maureen Procopio Eugene OR